Cublington Nursery School: Complaints Procedures Policy.
Cublington Nursery School is a member of the Pre-School Learning Alliance and we aim to provide the highest quality education and care for all children. We aim to offer a welcome to each individual child and family and to provide a warm and caring environment within which all children can learn and develop as they play.
We believe children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. Our intention is to work in partnership with parents and we welcome suggestions on how to improve our group at any time.
Making concerns known
- A parent who is uneasy about any aspect of the group’s provision should first of all talk over any worries and anxieties with the manager.
- If this does not have a satisfactory outcome within a couple of weeks, or if the problem recurs, the parent should put the concerns or complaint in writing and request a meeting with the nursery school manager.
- If parent and group cannot reach agreement, it might be helpful to invite an external mediator, one who is acceptable to both parties to listen to both sides and offer advice. A mediator has no legal powers but can help to clarify the situation. Staff within the Bucks County Council Early Years Development and Childcare Unit will be available to act as mediator if both parties wish it. The mediator will help define the problem, review the action so far and suggest further ways in which it might be resolved. The mediator will keep all discussions confidential
The role of the registering authority
In some circumstances, it will be necessary to bring in the local authority registration and inspection unit – Ofsted, who have a duty to ensure laid down requirements are adhered to and with who the works in partnership Bucks County Council Early Years Development and Childcare Unit to encourage high standards. The registering authority would be involved if a child appeared to be a risk or where there seemed to be a possible breach of registration requirements. In these cases both parent and nursery school would be informed and the Bucks County Council Early Years Development and Childcare Unit would work with Ofsted to ensure a proper investigation of the complaint followed by appropriate action.
We believe that most complaints are made constructively and can be sorted out at an early stage. We also believe that it is in the best interest of the nursery school and parents that complaints should be taken seriously and dealt with fairly and in a way which respects confidentiality.
Contact addresses:
-
For the Local Authority – Buckinghamshire County Council
Early Years Development and Childcare Unit
Buckinghamshire County Council
The Friary
Rickford Hill
Aylesbury
Buckinghamshire
HP20 1UZ
Telephone: 01296 395000
Buckinghamshire Children’s Information Services
Telephone: 0800 3283317
- For Ofsted
Ofsted
National Business Unit
Royal Exchange Buildings
St Ann’s Square
Manchester M2 7LA
Telephone: 08456 404040